Policies
โหเฟ๐ Order Processing ๐โหเฟ
Please allow 3-7 days for processing and dispatching your orders, as items are made to order.
Please ensure your address is correct when placing your order. Once your order has been shipped, it is out of our control, and we cannot be held responsible for any issues.
You’ll receive an email once your order has been shipped. Please note that a tracking number will only be provided if you selected tracked shipping at checkout.
โหเฟ๐ Domestic shipping ๐โหเฟ
Orders placed within the UK are sent via 2nd Class Royal Mail. They usually arrive within 2-3 business days after being shipped.
Tracked shipping is sent via Tracked 48 and takes the same time unless the express option is selected.
โหเฟ๐ International Shipping ๐โหเฟ
We ship worldwide except for the following countries:
- Afghanistan
- Belarus
- Brunei Darussalam
- Cuba
- Gaza Strip
- Israel
- Lebanon
- Myanmar
- Niue
- Northern Ireland
- North Korea
- Russian Federation
- Somalia
- Syrian Arab Republic
- Yemen
- Any country in the EU
Please check here for any disruptions in shipping to your country:
https://www.royalmail.com/international-incident-bulletin
Standard delivery is untracked and takes approximately 5-7 business days. Tracked delivery is the same.
If ordering outside the UK, it is highly advised that you use the tracked shipping option.
โหเฟ๐ Customs & Duties ๐โหเฟ
You are responsible for any customs duties or taxes charged by your government. Faerienthewild is not liable for these additional fees.
โหเฟ๐ Refunds & Cancellations ๐โหเฟ
All sales are final, and order cancellations are not accepted.
โหเฟ๐ Returns & Exchanges ๐โหเฟ
We take great care in packing every order to ensure it arrives safely. However, we understand that occasional mishaps can occur during shipping.
If your order arrives damaged, please contact us within 48 hours of receiving it. We’ll gladly offer either:
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A reshipment of the same item (if available), or
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An exchange for another product of equal value in-store.
To start the process, please email [email protected] with a:
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A photo of the damaged item, and
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Proof of purchase (e.g., order confirmation or receipt).
Please note:
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Returns are not accepted.
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Customers are responsible for all postage and shipping fees related to exchanges or reshipments.